The mortgage servicing experts at Sagent are building the future of fintech
Building the future of mortgage servicing technology is about detailed, nuanced innovation – knowing what changes need to happen and when, and executing flawlessly across scale operations where every detail is highly regulated. And to do all this within aging infrastructure – it’s about building roads within the aging infrastructure and gradually replacing it with the new.
That’s what Sagent stands for, and it performs credibly with America’s largest mortgage servicers because its fintech engineering and product teams are service professionals with deep resumes in the service trenches.
Sagent uses the phrase “Visionaries Who Get The Details” to describe this combination of ambitious fintech vision and mortgage servicing expertise.
To this end, Sagent believes that fintech service must address three areas in order to set a modern data standard in 2023 and beyond:
First, homeowners should be able to access their data easily and securely from any device to manage every aspect of their home. This includes making payments, analyzing and adjusting tax and insurance escrow accounts in real time, requesting and processing hardship assistance, and viewing and taking action on home value and available equity.
Second, servicers should be able to deliver all of this to homeowners in their own branded experience, and also be able to have their customer service teams help in real-time, at any time, using multiple communication channels (desktop, phone, SMS, etc.), and see the same data your customers see.
Third, all of these servicing and homeowner experiences—and the data sharing—must work across the entire performance and default lifecycle of each loan, seamlessly covering all compliance and investor details, and enabling real-time processing and reporting of all compliance and investor requirements.
Sagent executes in these three areas primarily through its three flagship software platforms that operate enterprise, consumer and standard services.
The formula that sets Sagent apart in building the future of service in fintech is its consulting and advisory approach. The company regularly works with service providers on operations, compliance and other specialty projects even before they have entered the flagship platforms.
Sagent’s technology and engineering, product and customer success groups are the knowledge and execution leaders in the firm and the industry.
And their product and customer success teams are responsible for sales and growth. Why? Because their product and customer success teams iterate new product roadmaps and existing product improvements in real-time while working with new and existing customers.
Sagent can’t wait to show you what they build and learn what you build.
Connect with them in 2023 and build the future of serving fintech together.
Get in touch here: sagent.com/leadership.
