IBM’s expertise that promotes transformation change in Fintech
A consulting business is only as good as the knowledge it can convey to customers. When asked what sets IBM Consulting apart, Lee-Han Tjioe, general manager of Hong Kong and Macau, points to his rich and varied expertise.
“We have both business consulting and technology consulting to our extent,” says Lee-Han. “We have business consultants in our team who help clients with their strategy, with their new proposals, with defining or optimizing business processes. It is part of our practice. The second part is where we also give advice on specific technology topics. So we have consultants who are very specialized in key technologies such as AI and Hybrid Cloud that can help customers achieve technology-enabled major operational improvements. We basically have both deep business and technological skills to deliver end-to-end solutions. “
IBM has been a trusted consulting and delivery partner with a high market reputation for decades, and has further evolved into an ecosystem provider with recent major acquisitions to expand its AI and Hybrid Cloud skill sets to support clients implementing differentiating industry and technology solutions. Today, IBM works closely and collaborates with companies and ecosystem partners to achieve the necessary changes in the business model enabled by modern digital solutions that, without reliable partners, would be difficult to scale at a rapid pace.
In many cases, IBM’s customers are international and local conglomerate companies across several key industries. “We collaborate with our customers and ecosystem partners to develop new proposals and experiences, and apply best practices in a fast way with a quick start in the market. An example is with an insurance company that we work with at IoT for” pay-how-you- drive “insurance. So we helped the customer actually get the right technologies in the cars to track driving behavior and link it to highly innovative insurance proposals.”
IBM’s partnership with AXA
Another example is IBM’s strong partnership with insurance company AXA, which has lasted for many years. To begin with, AXA had the applications managed by suppliers all over the world, but was looking to consolidate, and realized that it was very difficult to achieve consistent service levels as well as cost efficiency. AXA brought with it IBM to manage these applications, but also to help them innovate.
“Our partnership with AXA means that we provide multi-year support for the business-critical applications that AXA has,” continues Lee-Han. “These applications support distribution, sales and important internal operations. We have transferred knowledge of 60 applications over four months and now support around 100+ applications. This is the basis for our collaboration with AXA. We are now helping with further accelerated0 distribution of API -based services on AXA’s digital platform to meet the rapidly evolving new market needs. “
IBM Consulting and our transformation
IBM Consulting’s business can be divided into four pillars: 1. Strategy consulting, where it works with clients to define visions and blueprints for the future; Experience counseling, where approaches to garage and design are used to redefine new experiences for customers and their customers; 3. Operations Consulting, where it explores how it can optimize today’s business activity with automation and new technologies such as AI and IoT; and finally 4. Technology Consulting, where IBM helps customers implement or manage enterprise solutions and leverage cloud technologies to optimize application management.
It is a diverse mission – but the core of everything the company does is Virtual Enterprise, IBM’s framework that helps customers in their quest for digital transformation. Transformation is not just about addressing technical barriers, IBM’s depth of transformation experience and understanding of key industry opportunities proves that a Virtual Enterprise approach can be achieved with an end-to-end vision to achieve business growth.
READ THE ENTIRE AXA HONG KONG REPORT HERE
