Georgia Fintech CEO named Innovator of the Year at Bank Customer Experience Summit
CONYERS, Ga., 19 October 2022 /PRNewswire/ — Novae CEO Reco McCambry was named Innovator of the Year at the 2022 Bank Customer Experience Summit in Chicago last month. This win comes just weeks after Novae was named one of Inc 5000’s fastest growing companies in America for the second year in a row.
The Bank Customer Experience Summitheld annually in Chicagocontains keynote speakers such as this year’s Clinton ChengGlobal Head of Visa’s PLUS/ATM network serving 3 billion cardholders around the world and 2019 Marbue Brown, head of customer experience at Chase. It’s the place to be for people in the banking industry who aim to offer their customers a fantastic experience.
Innovations in the industry have moved at a furious pace in recent years between the rapid advancement of digital technology and the profound impact of the COVID-19 pandemic. Changes in how companies accept payment, and how customers communicate with banks, have been profound.
This makes McCambry’s victory particularly impressive. His relatively young US-based firm, founded in 2014 independently of other banking and financial institutions, was in the company of the 200-year-old financial institution KeyBank and the global giant CR2 as a Summit award winner.
Novae has spent the last few years rolling out new fintech offerings at astonishing speed. What began primarily as a financial education firm now offers assistance in obtaining business and personal loans, consumer financing options for businesses that sell high-ticket products and services, and online banking, which likely played a decisive role in McCambry’s price.
Novae’s online banking is designed specifically with unbanked and underbanked Americans in mind—those who may live in neighborhoods without many personal bank branches and who may struggle with transportation, time off work during business hours, and other major obstacles that prevent people in low-income areas from getting access to banking services.
McCambry’s solution is to offer a 100% online service that allows customers to sign up for FDIC-insured bank accounts from their computers or smartphones. But the real stroke of brilliance is Novae’s deal with retailers like Dollar General to allow customers to deposit money into their online banking accounts at Dollar General locations. These neighborhoods now effectively have Novae bank branches in the same locations where residents often shop.
Having grown up himself in a low-income neighborhood where residents struggled to access the financial services available to their wealthier neighbors, McCambry became emotional when talking about the award.
“Wow. It’s been a lot of hard work rolling out these products, but it’s been so worth it. We’re going to transform communities around the country and the world with greater access to financial services. God is good.”
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SOURCE Novae LLC
