Gary Ho | FinTech Magazine
Gary Ho, Chief Technology Officer for AXA Hong Kong and Macau, has been in digital technology for over 2 decades with “Having been Chief Lead Architect, I have a solid technical background, primarily focusing on leading enterprise solution architecture. He has formulated IT strategies and multi-million dollar transformation projects in insurance companies.
«Changes in corporate architecture are inevitable along with digital transformation. These projects help me understand how the commercial world and technology can go together to create positive effects, he says.
“These experiences gave me enough diversity to prepare for the uncertainties and challenges. AXA has a strong emphasis on human values - it somehow reminds me of my previous days in technical consulting, where we have to put ourselves in the customers’ place. to find a solution that suits them.
“Recently, our team won Asia’s Best Infrastructure Modernization in IDC Financial Insight Innovation Awards in Q1 this year. This recognition is a very strong external support that we play a leading role and are on the right track in strategy, mission and vision in the IT industry. .
It must be asked, what are the focuses on AXA’s digital transformation journey that make them stand out as giants in the industry? According to Ho, “there are three focus points that separate AXA from each other”, which “responds to trends, always be present and nurture an environment for sustainable growth”.
“As a whole, these allow us to deliver on our promises for both today and tomorrow.”
Being responsive to trends is important. Customers today are more willing to express their needs, and have increasingly strong opinions about how AXA should approach and communicate with them.
“I see this in a positive light,” says Ho. “But the challenge lies in how we can keep up with their ever-changing needs. We want to be customers’ companions throughout life, through ups and downs, and therefore we must understand our customers.
“To achieve this, we must always be present with them. Being there for them throughout the journey shows them that we care and that they mean something to us. We achieve this by going beyond just politics, down to the subtle details of customer experience (CX). “Being present” also includes the reliability of our systems. We have invested significantly in PaaS (Platform as a Service) and SaaS (Software as a Service), supported by a cloud-based architecture that operates 24/7. “
This approach then spreads to many areas and aspects of AXA’s operations and operations. “But of course we are not happy with just the status quo,” says Ho. «Digital transformation is an ongoing and constant process for us. We work hard to promote an evergreen environment that encourages and nurtures sustainable growth and response in a timely manner. It is also necessary to save our processing time spent on system upgrades and updates, so that we can dedicate the resources and time to the applications and CX enhancements.
In conclusion, Gary Ho shares his thoughts on upcoming trends in the technology industry: “The future of the technology industry must be the use of Web 3.0. It is a completely new concept regarding the Internet’s next generation, which involves the development of the decentralization of the network, and exploits it to take it to a new height. Users will be able to own and control the creation of web content and their digital assets.
“With the development of Web 3.0, we will be able to leverage Metaverse to merge and integrate the Internet and the virtual world into our lives, so that we can interact in the virtual world, and in the future we can definitely see ourselves become one of the biggest players in the field as well. “
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