Eltropy will debut the industry’s first humanized AI at Finovate in autumn 2022
Fastest growing FinTech serving financial institutions in the community is revolutionizing the impersonal nature of robots
Kaitlin, at Finovate fall 2022
Eltropy digital communication platform
MILPITAS, Calif., Sept. 16, 2022 (GLOBE NEWSWIRE) — Eltropy, the digital communications platform for community financial institutions, this week unveiled the industry’s first humanized AI assistant, called Kaitlin, at Finovate Fall 2022 in New York. Powered by AI, Kaitlin empowers community financial institutions to deliver a humanized seamless customer experience while reducing contact center volume and processing times.
While consumers have grown accustomed to interacting with chatbots and voicebots, it is often very robotic and impersonal – leaving them wanting a more human experience. Nowhere is that more prominent than for credit unions and community banks that pride themselves on delivering exemplary customer service with a human touch. Eltropy’s new humanized AI solution allows customers to have natural and efficient conversations, almost like talking to a human agent.
The humanized AI, called Kaitlin, listens and speaks like a human, removing the need for keywords or long menus. With advanced natural language processing and machine learning, Kaitlin gets smarter with every interaction and can be customized based on the needs of each financial institution in the community.
“The response from the Finovate audience clearly shows that our industry wants a humanized AI solution as the next evolution in bot technology,” said Murali Mahalingam, VP and founder of Marsview, which Eltropy acquired in August 2022. “Our vision to deliver a platform that can include text messaging, video banking, voice, secure chat, co-surfing enhanced with artificial intelligence, sets us apart from the industry and delivers a personalized experience for consumers. Eltropy acquired Marsview specifically to use AI and create the industry-leading platform for humanized AI.”
With Kaitlin, Eltropy deepens its commitment to three key pillars of its digital communication platform:
- Communication
- Automation
- Intelligence
By creating a platform that blends each of these pillars, Eltropy seeks to help financial institutions reach new levels of efficiency. Instead of community financial institutions having to piece together each of these technologies by working with separate vendors – Eltropy now offers communication, automation and intelligence in a single, scalable platform.
A unique integrated platform streamlines the customer service experience, increases brand loyalty, and also eases staffing burdens by automating answering phone calls. Along with delivering a more rewarding experience for agents that can increase productivity, community financial institutions can recognize reduced costs and expenses. Eltropy’s digital communications platform is currently available and can provide actionable insights and intelligence that can grow and scale with the needs of credit unions and community banks of all sizes.
For more information
About Eltropy
Eltropy enables financial institutions to engage digitally in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. Community banks and credit unions use Eltropy to communicate with consumers via text, video, secure chat, co-surfing, screen sharing and chatbot technology – all integrated into a single platform supported by AI, skills-based routing and other contact center capabilities. For more information about Eltropy, please visit https://eltropy.com.
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